Frequently Asked Questions (FAQs)
1. What products do you sell?
We offer a variety of products, including bags and shoes. Our collection includes a wide range of styles designed to suit different needs and preferences.
2. Where is your company located?
Our office is located at Room 401, Unit 1, Building X30, Fudian Street, Yiwu, Jinhua, Zhejiang Province, China. We are proud to serve customers globally.
3. How can I place an order?
Placing an order with us is simple! Just browse our website, select the products you wish to purchase, and proceed to checkout. We accept various payment methods for your convenience.
4. Do you offer international shipping?
Yes, we ship our products internationally. We work with reliable shipping partners to ensure your orders are delivered safely and on time.
5. What payment methods do you accept?
We accept a variety of payment methods, including credit cards, PayPal, and other secure payment gateways. Please check the payment options at checkout.
6. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your order’s status through our shipping partner’s website.
7. Do you accept returns or exchanges?
Yes, we accept returns and exchanges for certain conditions. Please review our Return and Exchange Policy for detailed information on how to return or exchange items.
8. How can I contact customer service?
For any questions or concerns, feel free to contact our customer service team via the contact form on our website. We’re here to help and ensure you have a smooth shopping experience.
9. Are your products authentic?
Yes, all our products are genuine and sourced from trusted manufacturers. We are committed to offering high-quality bags and shoes to our customers.
10. Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We process orders quickly, but we will do our best to accommodate cancellation requests before shipment.